Thank you for choosing Carus, operated by Mansh Impex. We strive to provide you with high-quality products and excellent customer service. In the event that you need to replace a product and request a replacement, please read our Replacement Policy outlined below.
Replace
You can replace a product purchased from Carus within 15 days from the date of delivery. To initiate a replacement, please follow these steps:
- Contact our Customer Support Team at info@carus.co.in to request a replace authorization.
- Provide the order number, the reason for the replacement, and any relevant details.
- Our team will guide you through the replacement process and provide you with a replacement authorization code.
Video Unboxing Required for Replacement
To ensure a smooth replacement process, we require that you record a video while unboxing the product. The video should clearly show the unopened package, the product’s condition, and any defects or issues you are experiencing. This video will help us understand the reason for the replacement.
Replacement Shipping
Customer is responsible for shipping the product back to us in its original packaging. We recommend using a trackable shipping method to ensure the product reaches us safely. The cost of replacement shipping is customers responsibility.
Product Condition
To be eligible for a replacement, the returned product must be in its original condition and packaging. The product should not show signs of wear, damage, or modification beyond what is necessary to reasonably evaluate the product.
Non-Returnable/Replacement Items
Certain items are non-returnable, including but not limited to:
- Items that are damaged due to misuse, abuse, or negligence.
- Items that have been customized or altered.
- Items marked as “final sale” during the purchase.
Contact Us
If you have any questions or concerns regarding our Replacement Policy, please contact our Customer Support Team at info@carus.co.in
Please note that this policy is designed to ensure fair and transparent replacement procedures. We recommend reviewing the policy thoroughly and adhering to its guidelines to ensure a smooth experience.